Orbasic – Return & Exchange Policy

At Orbasic, we aim to provide a premium shopping experience and complete customer satisfaction. We understand that you may occasionally need to return or exchange a product, so we have outlined a clear and flexible policy to help you.

Returns

• Upon delivery, the courier will wait while you inspect your order.

• If the product does not meet your expectations or the size does not fit, you may return it on the spot, provided you cover the shipping fees.

• Returns are only accepted at the time of delivery and must be handed back directly to the courier.

Exchanges

We accept exchanges within 3 days of receiving your order.

Exchange Fees:
Exchange fees range from 60 EGP to 90 EGP, depending on your city.

You may exchange the product for:

• A different size
• A different color (if available)
• Another product of equal value

Exchange Requirements:
To be eligible for an exchange, your item must be:

• Unused and in its original condition
• Returned with all tags and original packaging

Non-Exchangeable Items:

• Products that have been worn, washed, or altered
• Customized or special-order items

General Terms & Conditions

• Orbasic reserves the right to refuse any return or exchange request if the item does not meet the required conditions.
• Orbasic may modify this policy at any time without prior notice.

Need Help?

For exchange requests or assistance, please contact us at:
📧 contact@orbasic.com